Privacy Policy - Rain or Shine

Rain or Shine is a product catalogue and enquiry application operated by Rain or Shine Sivakasi Crackers.

The application allows users to browse product information, including product names, descriptions, images and displayed prices, select products and quantities, and submit an enquiry to our team.

Our team may contact the user separately to discuss the submitted enquiry, product availability and other relevant details.

We collect and process information that is necessary to receive, review and respond to enquiries submitted through the application. The information we may process includes:

2.1 Information You Provide

• Full name: Used to identify the person submitting an enquiry and communicate with them.
• Phone number: Used to contact the user regarding an enquiry when necessary.
• Contact / Enquiry Address: Address information provided by the user to help our team respond to or process the enquiry.
• Enquiry details: Products, quantities and other information selected or entered by the user as part of an enquiry.
• Product search terms: Search terms entered within the application may be processed to provide product search results.
• Language preference: The language selected by the user may be stored to provide the appropriate application experience.

2.2 Technical and Network Information

When the application communicates with our backend services, certain technical or network information may be processed as part of normal operation, security, troubleshooting and service delivery.

This may include information such as an IP address, network information, request information and other technical information necessary to operate and secure the service.

The application does not request precise device location for its normal catalogue and enquiry functionality.

2.3 Information We Do Not Request for Ordinary Enquiries

For ordinary catalogue browsing and enquiry submission, the application does not require users to provide:

• Credit or debit card information
• UPI credentials
• Bank account credentials
• Online payment credentials
• Contacts from the user's device
• Precise device location
• Advertising identifiers for personalised advertising

The application does not require users to create a traditional account or password for browsing the catalogue.

Information collected through the application may be used for the following purposes:

• To receive and respond to product enquiries.
• To identify and contact a user regarding an enquiry.
• To maintain enquiry records and enquiry history.
• To allow users to access their submitted enquiry history where applicable, including verification through a one-time password (OTP).
• To provide product search functionality.
• To remember language preferences and application settings.
• To maintain and improve application functionality.
• To detect, prevent and investigate technical, security or operational issues.
• To comply with applicable legal, regulatory or administrative requirements.

We do not use enquiry information for unrelated purposes that are incompatible with the purpose for which the information was collected.

We do not sell or rent users' personal information.

Information may be accessed or shared when reasonably necessary to operate the application, respond to enquiries, maintain the service, protect the service, or comply with legal requirements.

4.1 Business Personnel

Information submitted as part of an enquiry may be accessible to authorised personnel of Rain or Shine Sivakasi Crackers who need the information to review and respond to the enquiry.

4.2 Service Providers

We may use service providers that support the operation of our backend infrastructure, application services or communication systems.

Our current backend API is hosted through infrastructure provided by SquareBrothers in India. Service providers may process information only as necessary to provide the relevant service and maintain the security and operation of the application.

4.3 Legal Requirements

We may disclose information where reasonably necessary to comply with applicable laws, regulations, legal processes, government requests, or to protect our rights, users, property or the security of the service.

The application may rely on third-party infrastructure or services required for its operation, such as backend hosting, communication, authentication or other technical services.

Only third-party services that are actually used by the application and necessary for its operation are intended to process information. Where applicable, information processed by these providers is subject to their own privacy practices and contractual or legal obligations.

The application does not intentionally use third-party payment processing to collect online payments from users through the application.

We retain personal information and enquiry information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

• The nature and status of the enquiry
• Customer service requirements
• Business record-keeping requirements
• Security and fraud-prevention requirements
• Applicable legal or regulatory requirements

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and operational requirements.

Subject to applicable law, users may contact us regarding their personal information and may request:

• Access to personal information we hold about them
• Correction of inaccurate or incomplete information
• Deletion of personal information where applicable
• Information about how their personal information is being used
• Withdrawal of consent where processing is based on consent and withdrawal is legally applicable

Some information may need to be retained where required for legal, security, accounting, administrative or other legitimate purposes.

To make a privacy-related request, please contact us using the contact information provided at the end of this Privacy Policy.

Rain or Shine is not directed at children.

The application is intended for adults who are legally permitted to enquire about the products and services described in the application.

We do not knowingly seek to collect personal information from children. If a parent or guardian believes that a child has provided personal information to us, they may contact us so that we can review the information and take appropriate action where required.

Users should not submit personal information through the application if they are not legally permitted to do so.

Rain or Shine is an enquiry-only application.

The application allows users to browse products, select products and quantities, and submit an enquiry to Rain or Shine Sivakasi Crackers.

Our team may contact the user separately by telephone or WhatsApp to discuss the enquiry, product availability and other relevant details.

The application does not collect credit card numbers, UPI credentials, bank credentials or other online payment credentials for submitting an enquiry.

If a user provides a phone number or other contact information, Rain or Shine may use that information to communicate about the user's enquiry.

Communications may include telephone calls or WhatsApp messages relating to an enquiry submitted by the user.

For example, our team may contact the user to clarify product requirements, discuss availability or provide information related to the enquiry.

Users should avoid sending sensitive financial credentials or other unnecessary sensitive information through communication channels.

We take reasonable technical and organisational measures to protect information processed through the application against unauthorised access, alteration, disclosure or destruction.

Access to personal information and enquiry information is limited to authorised persons and systems where access is necessary for legitimate business, technical, security or legal purposes.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted through the internet.

Where the application provides access to submitted enquiry history, an OTP may be used to verify the phone number associated with the enquiry.

OTP verification is used to help prevent unauthorised access to enquiry information and is not intended to create a traditional password-based user account.

The application may display product names, descriptions, images, quantities and prices or estimated values for informational and enquiry purposes.

Such information may change and may not represent a final quotation or confirmed transaction.

Users should contact Rain or Shine Sivakasi Crackers for current product availability and other details relating to an enquiry.

Rain or Shine provides product information and an enquiry service relating to fireworks and crackers.

Users are responsible for complying with all applicable laws, regulations, safety requirements, age restrictions and local restrictions relating to fireworks and crackers.

Product information displayed in the application should not be interpreted as instructions for the manufacture, modification or unsafe use of fireworks or other products.

We may update this Privacy Policy from time to time to reflect changes to the application, our practices, applicable laws or regulatory requirements.

When changes are made, the updated Privacy Policy will be made available through the application or the location where this policy is published.

The updated policy will include a revised effective date where appropriate.

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

This Privacy Policy describes the intended privacy practices of the Rain or Shine application. It should be reviewed and updated if the application's data collection, third-party services, functionality or business practices change.